We work with a network of trusted courier partners across India to get your order to you as quickly as possible. This policy explains how orders placed on theziist.com are processed, dispatched, delivered — and what happens if something goes wrong along the way.
This policy should be read alongside our Refund & Replacement Policy, Terms of Service and Privacy Policy.
You will receive a confirmation on your registered mobile number or email address as soon as your order is placed. Once it leaves our warehouse, we will send you a tracking link so you can follow the shipment.
Tracking can take up to 24 hours to become active after dispatch. If it has not updated for more than 48 hours, write to us at info@theziist.com with your order number and we will take it up with the courier.
Free shipping applies on prepaid orders above a minimum order value, which is displayed on our website and at checkout.
Any shipping charges applicable to your order are shown clearly at checkout before payment, and are final.
Cash on Delivery is available on selected pin codes. A small cash handling fee applies to COD orders, shown at checkout before you confirm.
If COD is not available for your location, you can still complete your order using UPI, cards or net banking. Our products are also available on major marketplaces where COD may be offered.
If your order contains more than one product, items may ship separately and arrive on different days. You will receive separate tracking for each shipment. This is normal and does not mean anything is missing.
Orders are typically dispatched within 2 business days of confirmation. Delivery usually takes a further 4–8 business days, depending on your location and the courier serving your area.
Broad estimates from the date of dispatch:
These are estimates, not guarantees. Delivery can be affected by weather, local restrictions, transport disruptions, courier delays, festive volumes and other circumstances outside our control. Where a delay becomes significant, our Delayed Delivery Policy below sets out what you are entitled to.
Orders are processed Monday to Saturday, excluding public holidays.
We ship across India. Serviceability is determined by our courier partners and can be checked by entering your pin code at checkout.
If an order is placed for a pin code that later turns out to be unserviceable, we will contact you to arrange an alternative address or issue a full refund.
Our courier partners will attempt to reach you and will normally make up to three delivery attempts before returning the parcel to us.
Please make sure the address and phone number you provide are complete and accurate. We are not responsible for delays caused by an incorrect address or an unreachable number.
If a shipment returns to us undelivered, we will contact you. Re-shipping is subject to fresh shipping charges. Where a refund is issued in these circumstances, the original shipping charge is non-refundable.
If your delivery is running significantly late, you do not have to wait indefinitely.
If your order is delayed by more than 10 days beyond the estimated delivery date, write to us at info@theziist.com with your order number and we will investigate immediately.
Once your request is confirmed, we initiate the refund to your original payment method straight away. Refunds typically reflect within 7–10 working days from initiation, depending on your bank.
If a refund has not reached you within 14 days, write to us at info@theziist.com and we will escalate it.
Please also see our Refund & Replacement Policy for returns and replacements unrelated to delivery delays.
Please check your parcel on delivery.
If the outer packaging looks damaged or tampered with, we recommend refusing the delivery and telling us straight away.
If you find an item damaged, missing or incorrect after opening the parcel, contact us at info@theziist.com within 48 hours of delivery with your order number and clear photographs of the product and its packaging. Claims raised after this window may not be eligible for replacement.
Recording a short unboxing video helps considerably when we raise a claim with the courier.
Products are shipped sealed and tamper-evident. On receipt, store them as directed on the label — generally somewhere cool and dry, away from direct sunlight, and out of reach of children.
Online orders are limited to a maximum of 10 units. For larger quantities or wholesale enquiries, write to us at info@theziist.com and we will share bulk pricing.
To change a delivery address or cancel an order, email info@theziist.com with your order number as soon as possible.
We can usually help before dispatch, but once a shipment has left our warehouse the address cannot be changed.
We currently ship within India only. If you would like to see our products available in your country, write to us at info@theziist.com and tell us where you are.
Email:
info@theziist.com
Phone:
7982541014
Support hours:
Monday to Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to every query within 24–48 business hours.
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